FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING
1. How soon can my vehicle be picked up and how long does it take to have my vehicle transported?
It can be as quickly as getting your transport program set up and your vehicle picked up the same day or it could take a few days to find the right scenario for your needs. It's more than just miles. It really depends on a few factors: What type of route is your transport on? How much of a demand is there for this route? Are carriers going your way on a regular basis? How many other vehicles are on the route? Carriers will generally do anywhere from 400 to 700 miles per day. Before you approve a transport program, the estimated time of arrival will be in your carrier option.
2. Will this be door-to-door service?
Most urban areas are more than suitable for a vehicle delivery/pick-up. However, rural areas can often present hazardous road conditions that might require the transport driver to change the delivery location. Due to the fact that tree branches could damage the vehicles being transported, car carriers must avoid any roads that might have overhanging trees. Also, car carriers are typically 80 feet long, weighing 80,000 pounds and are built low to the ground. This limits their ability to maneuver in tight spots. For the safety of your vehicle, our driver may choose a parking lot or interstate turnout that is as close as possible to your residence. This allows the driver to safely load or unload your vehicle. We leave this decision up to the discretion of our drivers since the driver is responsible for both the safety of the transport truck, as well as the transported vehicles.
3. Will my vehicle be insured during the transport?
Yes. Ensuring your car has the right protection during transport is our top priority. This includes the fact that every vehicle carrier we dispatch is pre-screened and must meet a minimum rating requirement in addition to being qualified, licensed, bonded and fully insured for $100,000 per vehicle. We verify all of our driver's insurance prior to the trip and perform 5-point vehicle inspections before and after each trip to ensure protection. In other words, you are completely covered from anything to a scratch to a total loss. Keep in mind, luxury or classic vehicles may need a different kind of carrier company with additional insurance (please see our Exotic/Specialty section for additional information).
4. What if my vehicle is damaged during transport?
Damage is rare, but unfortunately it does happen. The single most important thing for you to do if your vehicle is damaged is to note the damage on your final Bill of Lading report when you receive the vehicle. The Bill of Lading is the report that the driver will fill out upon pick-up identifying any pre-existing damage. Any damage that occurs in transit must be entered on this report upon delivery. Failure to do so could seriously hinder your damage claim, so we cannot stress this enough. The Bill of Lading is a document that releases the carrier of any liability once signed at delivery, so it's extremely important you look your vehicle over thoroughly when you receive it.
5. Can I put items in my vehicle while it's being transported?
Yes and no ... Just about every car carrier will allow up to 100 pounds as long as it's secure and not blocking any windows. That being said, The Federal Motor Carrier Safety Administration or FMCSA does not allow for the transportation of "personal items" in a car that is being hauled by a vehicle carrier and therefore, any personal items are NOT covered by the carrier's insurance. Also, all trucks have weight limitations that they must comply to. The excess weight of a customer's personal items placed within the car being transported can put the carrier's transport truck over its weight limitation and cause delays in shipment. You may also be subject to an additional charge. It's best to just stick to the unwritten 100 pound rule but we always confirm with the carrier first.
6. Can the driver change the cost of my transport on delivery?
ABSOLUTELY NOT!!! Once we have your transport program approved by you and ready to go, we assign a carrier to your vehicle in writing and unless you change some aspect of your transport, it will not change.
7. Do I have to be present when they pick-up my vehicle?
Yes, we do ask that either yourself or another designated party be present upon pick-up of your vehicle. As noted above, the Bill of Lading will need to be signed by you once the vehicle has been loaded for shipment. If you are not able to be there, please call our office prior to the pick-up date to confirm an alternate party that will be responsible for your vehicle. However, if there are any changes made to the pick-up or delivery address after you have placed the order, additional costs may apply.
8. How do I make final payment to the driver?
All carriers will accept cash or certified check upon delivery of your vehicle. Most DO NOT accept credit cards. We accept credit cards for your deposit. We can also accept credit cards for the full cost of your transport provided you pay the CC fees which is about 5% of the total cost.
9. Can I ship a vehicle that doesn't run?
Yes, we ship inoperable vehicles every day. Inoperable vehicles will typically take longer to be picked up and may cost a little more because not all truckers can or are willing to take them. We will arrange for a truck with a winch to load your vehicle.
10. How can I keep track of my vehicle during transport?
GPS tracking can be requested through many carriers. You can track your vehicle the entire way from pick-up to delivery. However, although this may be important in certain situations, 80% of the time it's not necessary because your transport coordinator will keep you posted throughout the move from beginning to end upon request.
11. How far in advance should I book my transport?
It is best to book at least two weeks prior to your first available shipping date, 4 weeks if you know your schedule, but we understand that's not always possible. We suggest that as soon as you have confirmation of your move, you arrange for your transport then.
12. If I have a situation, can I delay or cancel my transport?
Yes. We have a 100% money back guarantee. To cancel your service, contact our dispatch team. Deposits will only be refunded if your carrier has not been assigned for pick-up.